FREQUENTLY ASKED QUESTIONS

Have Any
Question?

More questions?

Contact our customer team, we’re here to help.

How do I order?

Our website lists everything we currently offer. Create an account and place your order online.

How do I pay?

We accept payment by credit card (MasterCard or VISA), or via Interac E-Transfer.

Interac E-Transfers can be sent to [email protected]

Do I have to order every week?

You can order as frequently as you want. You can visit our website every week and place your order, or you can place a standing order that is delivered automatically every week or every two weeks.

Is there an order deadline?

The weekly order deadline is Tuesday at noon.

Is there a minimum order?

We have a minimum order of $30.00. You are welcome to order whatever you need and are not required to order a fruit and vegetable box.

Where and when do you deliver?

See “Do we deliver to your neighbourhood?” for our current delivery areas and delivery days.

Depending where you live, we deliver Wednesday, Thursday, Friday and Saturday.

Do you charge for delivery?

We provide free delivery to just about all of the areas we deliver to with a minimum order of $30.

Areas outside our regular delivery area not eligible for free delivery include:

  • Ontario – Embrun, Osgoode, Rockland, Carp, Dunrobin $10
  • Quebec – Cantley, Buckingham, Wakefield $10
Do I have to be home to accept delivery?

Nope. We will deliver your order in a cardboard box. Just tell us a safe and shady spot to leave your order. To maintain freshness, we recommend leaving a cooler out with a few ice packs for us to transfer perishables like lettuce, milk, etc.

I live in an apartment – can you deliver to my building?

Usually. We recommend that you be at home to receive delivery if you live in an apartment. If you are not able to be home, try to arrange for someone in your building to accept delivery for you like a neighbour or building office staff.

Please note that we currently practice no-contact deliveries. Our drivers cannot bring the order to your door. They will leave the box in the lobby.

I want to receive my delivery at work – can you do that?

Yes. We can deliver to your office or workplace.

Can I pickup my order?

Yes. Orders can be picked up from our warehouse on Fridays between 7:00am-3:00pm. We are located at 5A-149 Bentley Ave. Give us a call when you arrive and we will bring the order out to you.

Can I customize my fruit and vegetable box?

We encourage you to share your preferences with us. After you log-in, choose “my preferences” and let us know what you never want to receive, what you sometimes want to receive, and what you often want to receive. If our weekly box includes something you never want, we will substitute it with something else or an extra quantity of a fruit or vegetable that you prefer.

Can I make substitutions?

Substitution options are limited. You can customize “your preferences” so you never receive anything you don’t like. If you have special requests, tell us when you order and we’ll try our best to accommodate.

What if I need extra fruits or vegetables?

If you need to order extra fruits or vegetables for a party or you just want to stock up, you can place an additional order through our website by Tuesday at noon.

Is everything you sell organic?

Our produce is always certified organic. Just about everything else is made with certified organic ingredients. Some of products we offer contain non-organic ingredients. The product description will always clearly indicate if there are non-organic ingredients.

Do you carry local food?

We try very hard to procure everything as locally or regionally as possible. During the growing season, we work with local, certified organic farmers and include as much as we can in our fruit and vegetable box. All year around, we offer locally made bread and baked goods from Ottawa’s Wild Oat Bakery and Nat;s Bread. We also carry Equator coffee, roasted down the road in Almonte, Ontario.

Is your food fresh?

Your order is usually delivered within a day or two of arriving in our warehouse from our suppliers. During the growing season, some of our produce is picked the day of your delivery! All of our bread is baked the same day as your delivery.

Do you offer a satisfaction guarantee?

Yes. We offer a 100% satisfaction guarantee. If you are not happy with the quality of anything in your delivery, send us an email or give us a call and tell us what went wrong and we’ll refund your money.

How do I protect my basket from freezing in the winter?

If you’re not at home to receive your delivery, we recommend taking some extra steps to protect your basket:

  • Leave a cooler out, we’ll transfer the contents into it. This will keep keep your basket from freezing for a while. 39L coolers are usually a good fit for a small to medium basket.
  • Leave a pillow or blanket in an empty tote, and we’ll use it to insulate the basket we deliver.
  • If you have a mudroom or garage, leave it unlocked and we’ll tuck inside away from the elements.
  • Arrange for a neighbour to receive your delivery
What is the basket delivered in?

The basket is delivered in a cardboard box or we will transfer your basket into your cooler.

How do I cancel my delivery?

The weekly cancellation deadline is Monday at Midnight. To cancel your order for the week, log on to your account and click “Vacation Manager” under My Accounts. You can select the weeks that you would like to cancel.

I am going on vacation, can I suspend my deliveries while I’m away?

Yes! If would like to suspend your order while away on vacation,. The weekly cancellation deadline is Monday at Midnight. To cancel your order for the week, log on to your account and click “Vacation Manager” under My Accounts. You can select the weeks that you would like to cancel.

Can I add extra items to my basket?

Absolutely! The weekly order deadline is Tuesday at noon.